What Information We Collect and Why
When you open an account, we collect your name, contact details, and the payment method you use — whether that is bKash, Nagad or Rocket. Each deposit or withdrawal creates a transaction record tied to your account wallet. We use this data to verify your identity,
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process your payments, and respond to support requests. We do not sell your personal information to third parties. Device and browser data is logged automatically when you access the platform from a mobile or desktop — this helps us detect unusual login activity and keep your
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account secure. Where you connect a bKash or Nagad number to your account, that number is stored in encrypted form and used only for payment matching and fraud checks. Rocket transfer references follow the same handling. Data retention periods vary by data type and are governed
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by the applicable rules for your eligible region. If your account is closed, we retain only the minimum records required by those rules, then delete the rest. You may request a summary of the data we hold on you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.